BOOKING CLASSES
To book a class and make a reservation, you must first own a single class or a series (multiple classes). To buy an individual class or series online, you can either sign up online or via the Senz Yoga, Barre & Cycle App by using your email and creating a password, or if you are already registered, click login to buy a series and make your reservation.
Please be aware that classes and series expire, and future prices are subject to change. We accept MasterCard, Visa, Discover and American Express. Cash payments may only be made at the Senz Yoga, Barre & Cycle studio. You can reserve classes online up to 1 week in advance (Wednesday through the following Tuesday), but not later than 1 hour prior to class time. Deadlines apply regardless of available functionality.
Your credit/debit card will be charged for your order when you submit your reservation. Senz Yoga, Barre & Cycle will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Senz Yoga, Barre & Cycle may incur in its efforts to collect any unpaid balances from you.
PURCHASES & PAYMENT
Unlimited Monthly, 3-Month, and 6-Month Memberships are auto debited in advance monthly on the calendar date that the membership became activated. All Memberships auto renew unless written notice is provided 30 days prior to the end of the monthly membership or contract term. Written notification of cancellation must be emailed to info@senz.life. Phone, verbal or voice mail cancellations will not be accepted or effective. Senz Yoga, Barre & Cycle will send a confirmation email upon receipt of cancellation email notice from cancelling Members.
Class packages and Drop ins are billed in full at the time of purchase. All class packages are non-transferable and non-refundable. Please note that 3 and 6-Month Membership Reopening Specials will be automatically converted to the regular 3 or 6-Month Membership rate at the end of the billing cycle.
In the event of a declined credit card/debit card, the member’s account will be suspended, pending the member updating their payment information and their membership dues paid in full.
CANCELLATION POLICY
You have the right to cancel your membership within 3 days of the time of purchase for a full refund.
There is no charge to your account if you cancel a reservation by 12 hours before your scheduled class. Late cancellations and no shows will be charged to your account / credit card on file.
In order to cancel a spot reserved in a Senz Yoga, Barre & Cycle class and return it to your account, you must cancel 12 hours prior to the class. Once your spot is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled your spot 12 hours prior to class start time, your scheduled class will be charged to your series.
Drop ins and Class Pack Holders who No Show or Late Cancel will forfeit their session. Monthly Members will incur a $15 Late Cancel or No Show Fee.
You can cancel your reservation in the following ways:
1) Log into your account and, next to the class you wish to cancel, press “unreserve.”
2) Call the studio to cancel the class for you. You must speak with someone live, message, voicemail and texts will not be accepted.
Please note, in fairness to all our customers, ALL POSITIONS WILL BE RELEASED 5 MINUTES BEFORE CLASS BEGINS.
TRANSFERS
Drop-in classes, packages, and memberships are non-transferable and cannot be shared between students.
FOR MEMBERS RUNNING LATE
All classes begin on time. For your safety and the safety of others we ask that you arrive early or on time to class. If you are running late, we ask that you call the studio to let us know you are on the way. Anyone who is more than 5 minutes late will not be admitted into class as it is unsafe and too disruptive. For cycle riders running late class starts at its marked time. We are not able to hold any seats past the start time or allow anyone in the studio.
FOR ANYONE LEAVING EARLY
If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time. For your safety and those around you please remain seated or on your mat until the instructor has ended the class. If you must leave early, please reserve a bike or keep your mat nearest the door and inform the instructor and Front Desk Team prior to class start.
STUDIO ETIQUETTE
Out of respect for your fellow students and instructor, please arrive to class on time and leave your belongings in one of the cubbies or automated lockers. We have a strict no cellphone policy in the class studio rooms.
CLASS REQUIREMENTS
For your safety, water is recommended in all classes. For heated and cycling classes, students will not be permitted to take class without a water.
Please bring a mat, water and towel to heated classes and cycling classes. Members receive a mat and towel as a perk with membership. Bands are required for Barre Sculpt classes. A pillow and blanket are suggested for Meditation. Weights for Flex & Flow and Bootcamp Ride may be brought or used at the studio.
WAITLIST POLICY
If you are unable to get in a class you desire because it is fully booked, we highly recommend putting yourself on the waitlist. You must purchase a class package or have an active membership BEFORE you can reserve a spot on the waitlist. If you don’t receive a spot in your desired class, a class credit will remain in your account for use on future classes; the cost of the class is not refundable.
If a spot becomes available for which you have been waitlisted before the reservation window closes, you will automatically be enrolled. You will receive an email confirming your enrollment into the class from the waitlist. Please note, we assume you want to take EVERY CLASS you are waitlisted for. If you are no longer interested in a class for which you are on the waitlist, you must remove yourself from the waitlist (online or by calling the studio and speaking with someone live) or you risk being automatically enrolled and charged whether or not you attend.
If a spot that you have been waitlisted for opens after the 2-hour window before class, we will email and/or call you and all other waitlisted clients to inform you of the available spot. We will not enroll anyone until we speak with someone directly. When it is after the 2- hour window of class closing, the first client we speak with live will be enrolled.
We do not offer the option of swapping classes. If you are scheduled for one Senz Yoga, Barre & Cycle class and then receive a spot from the waitlist for a different class, you will be charged for both classes unless you cancel one of them before the 12-hour cancellation window.
We understand that life gets in the way and students can’t make class, so spots become available from a no show at class time. Please be aware that any waitlisted clients physically present at the start of class time will take priority over no show reservations or drop-in clients in the event that a class spot becomes available due to a no show. Your account will be charged upon confirmation of a spot in class.
PURCHASE & REFUND POLICY
Classes and instructor assignments are subject to change. Pricing is subject to change without notice. All class packages are non-transferable and non-refundable; there are no exceptions. Single classes and 5 class packages expire after 30 days. 10 class packages expire after 60 days. Monthly unlimited packages expire 30 days from the date of activation. Monthly unlimited packages are activated at the time of purchase. Cancellations of Monthly unlimited packages require a 30-day notice in writing prior to renewal date. For health and safety reasons, all unlimited packages are limited to 3 classes per day, and class participants must be 18 years of age or older unless otherwise noted. Unused retail merchandise may be returned for a refund or exchanged within 14 days of purchase.
MINORS
Senz Yoga, Barre & Cycle’s content is not directed to persons under eighteen (18) years of age, and by providing information about yourself to Senz Yoga, Barre, & Cycle you are representing that you are eighteen (18) years of age or older.
SENZ YOGA, BARRE & CYCLE AND THIRD PARTIES
Our website contains content of Senz Yoga, Barre & Cycle, and content of third party licensors to Senz Yoga, Barre & Cycle (including content provided by users of the website, as described above), which is protected by copyright, trademark, patent, trade secret and other laws. Senz Yoga, Barre & Cycle owns and retains all rights, title and interest in the Senz Yoga, Barre & Cycle content. Senz Yoga, Barre & Cycle hereby grants to you a limited, revocable, non-sublicensable license to stream and/or view the Senz Yoga, Barre & Cycle content and any third party content located on or available through the website or service (excluding any software code therein as set forth above) solely for your personal, noncommercial use in connection with viewing the website and using the Service. Except for content posted by you, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, make available, or sell any content appearing on or through the website or service.
SENZ YOGA, BARRE & CYCLE APP
All Terms and Conditions apply to the Senz Yoga, Barre & Cycle App. Use of our App is also at your own risk. It will be provided as a service to our members and guests without charge, and we disclaim any and all responsibility for them. We do not provide contact details to other members through any of our apps and instead route all messages through us.
FREEZE POLICY
Members with a monthly unlimited membership may put their membership on hold, in one-month increments, for up to three (3) calendar months once per year at no additional cost. Notice of intent to freeze one’s account must be submitted to Senz Yoga, Barre & Cycle via email at info@senz.life no less than seven (7) business days prior to the freeze date. The freeze request must state both the freeze start date and reactivation date. Members who provide insufficient notice cannot be guaranteed a timely stop on billing. Members will not be billed for memberships during the freeze months. Billing will resume automatically upon the end of freeze months.
LIABILITY RELEASE
By participating in Senz Yoga, Barre & Cycle Classes in studio or Senz Yoga, Barre & Cycle online and on demand classes (Senz Streamz), you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Senz Yoga, Barre & Cycle you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim that you may have at any time for injury of any kind against Senz Yoga, Barre & Cycle, or any person or entity involved with Senz Yoga, Barre & Cycle, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives. By signing your initial registration paperwork and/or attending classes, events, activities, and other programs and using Senz Yoga, Barre & Cycle facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns that there are certain inherent risk and dangers in participating in fitness programs such as those offered by Senz Yoga, Barre & Cycle. You acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You acknowledge that Senz Yoga, Barre & Cycle strongly recommends that you consult with your physical prior to commencing any class. You also acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You further acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2)major injuries such as eye injury or loss of sight, join or back injuries, heart attack, and concussions; and (3) catastrophic injuries including paralysis and death.
You agree to comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by trainers and staff. In consideration of being allowed to participate in and access Senz Yoga, Barre & Cycle classes and facilities, you hereby (1) agree to assume full responsibility for and all injuries or damage which are sustained or aggravated by you in relation to the Senz Yoga, Barre & Cycle classes and facilities, (2) release, indemnify, and hold harmless Senz Yoga, Barre & Cycle, its subsidiary and parents companies and affiliates, and each of their respective members, employees and representatives and agents, and each of their respective successor and assign and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any related to participate in Senz Yoga, Barre & Cycle classes, programs or facilities, even those claims arising from the negligence of Senz Yoga, Barre & Cycle and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Senz Yoga, Barre & Cycle’s classes and facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in participating in Senz Yoga, Barre & Cycle classes and use of the facilities, and should not be participating in any classes.
COVID LIABILITY RELEASE
Due to the COVID-19 outbreak, Senz Yoga, Barre & Cycle is taking extra precautions with the care and consideration of every student’s health in accordance with the guidelines set forth by federal, state, and local health agencies.
COVID Symptoms include: Dry Cough, Fever, Fatigue, Difficulty Breathing.
I agree to the following:
- I understand the above symptoms and affirm that I, as well as all household members, do not currently have, nor have experienced the symptoms listed above WITHIN THE LAST 14 DAYS.
- I affirm that I, as well as all household members, have not been diagnosed with COVID-19 WITHIN THE PAST 30 DAYS.
- I affirm that I, as well as all household members, have not knowingly been exposed to anyone diagnosed with COVID-19 WITHIN THE PAST 30 DAYS.
- I affirm that I, as well as all household members, have not traveled outside of the country, or to any city considered to be a “hot spot” for COVID-19 infections WITHIN THE PAST 30 DAYS.
- I understand that Senz Yoga, Barre & Cycle cannot be held liable for any exposure to the COVID-19 virus caused by misinformation on this form or the health history provided by each client.
- I hereby agree that I have read and understand the Senz Studio COVID-19 Guidelines and agree to adhere to the guidelines.
- I understand that I should consult a physician prior to beginning any activity program, including yoga, barre, and cycling. I recognize that it is my responsibility to notify my teacher of any serious illness or injury class. I will not perform any postures or movements to the extent of strain or pain.
- I understand that even with clear instruction, there is a possibility of injury, and that it is my responsibility to consult a physician regarding my ability to participate before coming to class at Senz Yoga, Barre & Cycle.
- I release and discharge Senz Yoga, Barre & Cycle, its directors, and instructors from any and all liability, claim, demand or action that I may have resulting from injury, death or damages arising from my participation in a yoga or fitness class on their premises, including loss that may be caused by the negligence of the released party.
- I release and discharge Senz Yoga, Barre & Cycle, its directors and its instructors from any and all liability, claim, demand or action that I may have related to the loss, theft or damage of any of my personal property from the premises of the studio.
- I recognize that this agreement of release and waiver of liability is a legal contract and that, by reading it carefully, I have complete knowledge of its contents.