faq

questions
answered

Got questions? We hope to answer them here. Everything you need to know about Senz and more. And, if you need additional assistance, we are just a phone call or an email away.

What Is Senz?

Forget fitness studio. Senz is a movement. A sensory oasis at the nexus of elemental elements rth (earth), fyr (fire), aer (air), and wtr (water). We provide Live Immersive Fitness Experiences that enhance your workouts and inspire you to a more complete, healthy lifestyle supported by holistic health and wellness coaching in a natural, biophilic environment.

Our Mission

At Senz, we believe that yoga and fitness should evoke all the senses as well as awaken the mind, body, and spirit. Our mission is to cultivate an eco friendly, natural, Zen space where people feel welcome, safe, and nurtured. In doing so, we hope to help raise collective consciousness to better care for ourselves, our community, our animals, and our planet.

What Makes Senz Different From Other Studios?

Movement.  Our classes are carefully curated to evoke a sense of well-being, empowerment, and connection to ourselves and the world around us. 

 

Convenience. We are a one-stop-shop to support all of your fitness, mind/body, nutrition, and wellness needs. 

 

Variety of Offerings. Our wide variety of classes feature both signature classes and teacher’s choice with new class offerings being added regularly. 

 

One Of A Kind Experience. We provide a unique, multi-sensory experience to enhance how you feel before, during, and after a workout.

 

Eco Interactive. We have created an environment that evokes a sensory response upon entering through biophilic design and architecture. 

 

Community and Inclusivity. Boutiques and gyms can be intimidating and sometimes exclusive. We offer a high-quality, premium experience without the strings of exclusivity attached. This is a supportive and inclusive community who value making an investment in their health. 

 

Philanthropy. By partnering with organizations such as Sweat Angels, we make donations to social impact causes on a daily basis. Our Senz ® branded clothing line set to launch in 2021 will offer a percentage of proceeds to partner charities and continue the Senz ® Give Back Campaign.

How Do I Book a Class at Senz?

Want to make it easier? Download our booking App.

When Can I Sign Up For Class?

We have a rolling schedule that is updated daily. Classes may be booked up to 7 days in advance. Booking ahead of time is recommended due to limited class capacity. Membership holders with 6-month memberships will receive extended booking of 14 days as a part of their membership perks package. All memberships, class packages, and drop ins will be subject to cancellation and no show policies.

What is Your Cancellation Policy?

There is no charge to your account if you cancel a reservation by 12 hours before your scheduled class. Late cancellations and no shows will be charged to your account / credit card on file.

 

In order to cancel a spot reserved in a Senz Yoga, Barre & Cycle class and return it to your account, you must cancel 12 hours prior to the class. Once your spot is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled your spot 12 hours prior to class start time, your scheduled class will be charged to your series.

 

Package holders will incur a $15 cancellation fee and no show will forfeit the class session. Monthly Unlimited Membership holders will be assessed a fee of $15 per incidence for any late cancellation and $20 for no show.

 

You can cancel your reservation in the following ways:

1) Log into your account and next to the class you wish to cancel, press “unreserve.”

2) Call the studio to cancel the class for you. You must speak with someone live. Messages via voicemail and texts will not be accepted.

 

Please note, in fairness to all our customers, ALL POSITIONS WILL BE RELEASED 5 MINUTES BEFORE CLASS BEGINS.

What is Your Waitlist Policy?

If you are unable to get in a class you desire because it is fully booked, we highly recommend putting yourself on the waitlist. You must purchase a class package or have an active membership BEFORE you can reserve a spot on the waitlist. If you don’t receive a spot in your desired class, a class credit will remain in your account for use on future classes; the cost of the class is not refundable.

 

If a spot becomes available for which you have been waitlisted before the reservation window closes, you will automatically be enrolled. You will receive an email confirming your enrollment into the class from the waitlist. Please note, we assume you want to take EVERY CLASS you are waitlisted for. If you are no longer interested in a class for which you are on the waitlist, you must remove yourself from the waitlist (online or by calling the studio and speaking with someone live) or you risk being automatically enrolled and charged whether or not you attend.

 

If a spot that you have been waitlisted for opens after the 2-hour window before class, we will email and/or call you and all other waitlisted clients to inform you of the available spot. We will not enroll anyone until we speak with someone directly. When it is after the 2- hour window of class closing, the first client we speak with live will be enrolled.

 

We do not offer the option of swapping classes. If you are scheduled for one Senz Yoga, Barre & Cycle class and then receive a spot from the waitlist for a different class, you will be charged for both classes unless you cancel one of them before the 12-hour cancellation window.

 

We understand that life gets in the way and students can’t make class, so spots become available from a no show at class time. Please be aware that any waitlisted clients physically present at the start of class time will take priority over drop-in clients in the event that a class spot becomes available due to a no show. Your account will be charged upon confirmation of a spot in class.

What is Your Late Policy?

We ask that you call the studio to let us know you are on the way. The front desk can hold a reservation for up to 5 minutes after class begins though we cannot guarantee you will be given the spot you signed up for. Anyone who is more than 5 minutes late will not be admitted into class as it is too disruptive. For cycle riders running late class starts at its marked time. We are not able to hold any seats past the start time or allow anyone in the studio.

What is Your Purchase and Refund Policy?

Classes and instructor assignments are subject to change. Pricing is subject to change without notice. All class packages are non-transferable and non-refundable; there are no exceptions. Single classes and 5 class packages expire after 30 days. 10 class packages expire after 60 days.

 

Monthly unlimited packages expire 30 days from the date of activation. Monthly unlimited packages are activated at the time of purchase. Cancellations of Monthly unlimited packages require a 30-day notice in writing prior to renewal date.

 

For health and safety reasons, all unlimited packages are limited to 3 classes per day, and class participants must be 18 years of age or older unless otherwise noted. No one under the age of 14 is allowed in Senz Yoga, Barre & Cycle without parental/guardian supervision. Unused retail merchandise may be returned for a refund or exchanged within 14 days of purchase.

How far in advance do I need to cancel a class to avoid a penalty or losing my class credit?

In order to cancel a spot reserved in a Senz Yoga, Barre & Cycle class and return it to your account, you must cancel 12 hours prior to the class. Once your spot is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled your spot 12 hours prior to class start time, your scheduled class will be charged to your series.

I am new to your studio, what do I need to know?

Please arrive 15-20 minutes prior to your scheduled class. We have ample free parking. You can register, sign your waiver, and book a class using our App or by using the front desk kiosk. One of our team members will check you in and ensure that you have everything you need for class. For yoga and barre, please bring a mat, towel, and water. For cycling please bring a towel, sneakers or clip ins (SPD or Look Delta), and a mat for Bootcamp Ride or Earth Ride. You can purchase or rent items from our studio to use for class as well. Please note that we do not rent cycling shoes.

I haven't worked out in years. Will I be able to make it through class?

For sure! All of our classes can be adapted to any fitness level. Our instructors will always offer modifications to your workout to ensure everyone is safe, challenged, and taken care of. You’ll get stronger and try new things with every class, so we encourage beginners to go at their own pace, try something new, listen to awesome music, and have fun

What Class Do I Take?

A complimentary Fitness Attunement plan comes with each 7-Day New Student Trial, Class Pack, and Membership Purchase. This plan will help guide you to the classes that are the best fit for your goals and needs. Upon registering for your first class, you will be asked to complete a brief profile, and then scheduled to meet with a team member to create your plan.

Can I Bring a Guest?

Of course! Members are encouraged to purchase single drop-in classes for guests through their own accounts. If you have a 3 or 6-Month Membership, you have 2 FREE Guest Passes to use each month. Please advise your guest to arrive at least 15 minutes prior to class as they will need to sign a Consent and Waiver Form. Your guest can also visit our website to register before class to speed up the check in process.

What Do I Bring To Class?
  • Non-Heated Yoga – mat, towel, water
  • Heated Yogamat, towel, water, electrolytes
  • Cycle – water, towel,  sneakers, SPD or Delta Cleats (we do not rent cycling shoes)
  • Barre – mat, towel, sticky socks
  • Meditation – mat, neck pillow, blanket
What if I don't have cycling shoes, a yoga mat, or I forgot a towel?

Regular sneakers or cycling shoes (Look Delta or SPD) can be worn as our bikes have clip ins for cycling shoes as well as the cages for sneakers. Don’t have a mat or towel?  Don’t worry! We’ve got you! Both can be rented at the studio.  $2/mat and $1/towel (*a perk of our 3 & 6 month memberships – free mat/towel rental). You can also purchase a neck pillow and blanket for meditation.

 

*Please note: Mats and towels are currently not available for rent due to the COVID-19 State and County mandates. We encourage you to bring your own towel and mat until the mandates have been lifted. Thank you for your understanding and cooperation.

Do You Have Showers?

Yes! We have beautifully appointed men’s and women’s spa-like bathrooms with amenities, automated lockers, and two individual showers in each.

 

*Please note: Our showers are currently closed due to the COVID-19 State and County mandates. We encourage you to bring your own towel and mat until the mandates have been lifted. Thank you for your understanding and cooperation.

Do You Have Lockers?

Our studio has automated lockers to safely store your belongings. Cell phones are not allowed in the studio to respect the silence for fellow yogis. If you need to have your cell phone with you for professional or personal reasons, please chat with your teacher before class.

Do You Have A Retail Boutique?

Yes! We have everything you need for class from mats, bands, blocks, and water bottles to branded apparel, bracelets, healing stones, pillows, and blankets.

What Is Your Retail Return Policy?

Unused retail merchandise may be returned for a refund or exchanged within 14 days of purchase.

 

*Please note: For safety purposes, we are currently not accepting returns or exchanges due to COVID-19. Thank you for your understanding and cooperation.

Are Your Yoga Classes Heated?

We offer both heated and non-heated yoga experiences. Our Fire Studio is equipped with infrared heaters to 95-105 degrees and a humidity of 40%. Our 100 SF Himalayan Sea Salt Wall Installation evokes a heightened experience of well-being. ⁠Our Air Studio feels light and airy with high ceilings and open windows and tons of natural sunlight are found. To learn more about the temperature ranges in each yoga class, visit our offerings page.

 

*Please note: For safety purposes, we are currently not running any additional heat in any of our yoga classes to due to COVID-19. The fyr studio stays between 80-85 degrees. Thank you for your understanding and cooperation.

Can I take class if I am pregnant or have a heart condition?

With any medical diagnosis, we highly recommend asking your doctor what is best for you and individual needs.

Do You Have An App?

Our official app is available to view class schedules, book your bike, buy classes, make purchases, review existing reservations, manage your account, and more. Available by searching Senz Yoga, Barre & Cycle on both Android and iOS platforms

Do You Have Parking?

Yes! There is plenty of free parking for our studio. Because we are located in a popular shopping center in Fallsgrove, we suggest that you park in the center lot spaces as opposed to around the perimeter. This will ensure less traffic and greater ease getting into and out of your space.